Last Updated: April 15, 2024
At Context View, we understand that plans can change. This Refund Policy outlines the terms and conditions for cancellations, refunds, and booking modifications for all travel services booked through Context View. By making a booking with us, you agree to the terms of this Refund Policy.
We recommend that all travelers purchase comprehensive travel insurance that includes cancellation coverage to protect against unforeseen circumstances that may require you to cancel or modify your travel plans.
Our refund policies vary depending on several factors, including:
It is important to note that many of our travel services involve third-party suppliers with their own cancellation and refund policies, which we must adhere to when processing refund requests.
Unless otherwise specified at the time of booking, the following standard cancellation fees apply to most of our travel services:
| Timing of Cancellation | Cancellation Fee |
|---|---|
| More than 90 days before departure | Deposit amount (typically 25% of total booking value) |
| 89-60 days before departure | 40% of total booking value |
| 59-45 days before departure | 60% of total booking value |
| 44-30 days before departure | 80% of total booking value |
| 29 days or less before departure | 100% of total booking value (no refund) |
Please note: Some travel services may have different cancellation terms, which will be clearly communicated at the time of booking. In case of discrepancy, the specific terms provided at booking will prevail.
Due to the specialized nature and limited capacity of our special interest and small group tours, these bookings are subject to stricter cancellation policies:
| Timing of Cancellation | Cancellation Fee |
|---|---|
| More than 120 days before departure | Deposit amount (typically 30% of total booking value) |
| 119-90 days before departure | 50% of total booking value |
| 89-60 days before departure | 75% of total booking value |
| 59 days or less before departure | 100% of total booking value (no refund) |
For custom itineraries, cancellation fees vary based on the specific components of your booking and the cancellation policies of our suppliers. In addition to supplier-imposed fees, Context View charges a service fee for custom itinerary cancellations according to the following schedule:
| Timing of Cancellation | Context View Service Fee |
|---|---|
| After booking confirmation, more than 90 days before departure | £250 per booking |
| 89-45 days before departure | £350 per booking |
| 44 days or less before departure | £500 per booking |
This service fee is in addition to any cancellation fees imposed by our suppliers, which can range from 0% to 100% of the component cost depending on the timing of cancellation.
To request a cancellation and refund, you must notify Context View in writing by:
Your cancellation request must include:
Upon receiving your cancellation request, Context View will:
Please note that while Context View will process refunds promptly on our end, it may take additional time (typically 5-10 business days) for the refund to appear in your account, depending on your payment method and financial institution.
Refunds will be issued using the same payment method used for the original booking whenever possible. For example:
In some cases where the original payment method cannot be used for refunds, we will work with you to arrange an alternative refund method.
If your travel is significantly affected by force majeure events (such as natural disasters, war, terrorism, civil unrest, pandemics, or government travel advisories against travel to your destination), Context View will:
Please note that force majeure circumstances do not automatically entitle you to a full refund, as many costs may have been irretrievably committed to your booking. This underscores the importance of comprehensive travel insurance.
In rare cases, Context View may need to cancel your booking due to circumstances such as insufficient participation for group tours, safety concerns, or other operational issues. In such cases:
If you need to cancel due to serious illness, injury, or death of a traveler or immediate family member, we require:
While we will make every effort to negotiate with our suppliers for maximum refunds in such circumstances, many costs may still be non-refundable. This scenario highlights the importance of travel insurance with trip cancellation coverage.
If you need to make changes to your booking (such as dates, destinations, or traveler details), rather than cancelling entirely:
Please note that substantial changes, especially close to departure, may be treated as a cancellation and rebooking, with cancellation fees applying per the schedules above.
If you are unable to travel, you may be able to transfer your booking to another person, subject to the following conditions:
The following items are generally non-refundable under any circumstances:
Given the significant financial commitment involved in travel bookings and the strict cancellation policies that apply, Context View strongly recommends that all travelers purchase comprehensive travel insurance that includes:
While we can recommend travel insurance providers, the decision to purchase coverage and the selection of specific policies remains the traveler's responsibility.
For questions about our Refund Policy or to submit a refund request, please contact us:
For urgent matters related to bookings within 72 hours of departure, please contact our emergency assistance line: +44 7700 123 456
Context View reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. The policy that was in effect at the time of your booking will apply to your reservation.