Introduction

At Context View, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all information collected through our website contextview.sbs, and/or any related services, sales, marketing, or events (referred to as the "Services").

Please read this privacy policy carefully as it will help you understand what we do with the information that we collect.

1. What Data We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Personal Identifiers: Name, email address, postal address, phone number
  • Credentials: Passwords and similar security information used for authentication and account access
  • Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number)
  • Travel Information: Passport details, travel dates, preferences, special requirements, and travel history
  • Health Information: Information about medical conditions, disabilities, or dietary requirements that may affect your travel

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include:

  • Device and Usage Information: IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Data

We use your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

  • To provide our services: To process and fulfill your travel bookings, communicate with travel providers on your behalf, and provide customer service
  • To communicate with you: To respond to your inquiries, send you booking confirmations, travel updates, and service-related emails
  • For marketing purposes: To send you marketing communications, if you have opted in to receive them
  • For personalization: To personalize your experience and to deliver content and product and service offerings relevant to your interests
  • For analytics: To analyze how the Services are being accessed and used, and track performance of the Services
  • For security: To protect our Services, your account, and prevent fraud
  • For legal compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data based on the following legal basis:

  • Travel Service Providers: We share your information with airlines, hotels, car rental companies, tour operators, and other service providers to fulfill your travel arrangements
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions
  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us
  • Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business

4. Cookies Policy

We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out below:

What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Your Cookie Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Right to Access: You have the right to request copies of your personal information
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
  • Right to Erasure: You have the right to request that we erase your personal information, under certain conditions
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions
  • Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided below.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

8. International Data Transfers

Our Services are global and your information may be stored and processed in any country where we have operations or where we engage service providers. We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

If you are located in the European Economic Area, United Kingdom, or Switzerland, please note that your information may be transferred outside of these regions, including to the United States. We ensure that any international data transfers comply with applicable data protection laws, and appropriate safeguards are in place.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the contact information provided below.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

11. Contact Information

If you have questions or comments about this policy, or if you would like to exercise your rights regarding your personal data, you may contact us by: